- Lion Parcel Kedoya
- Competitive
- Customer Service
- Entry Level / Staff
- 1
- Communication Studies, Language, English, All
- Associate Degree, Bachelor's Degree
Jalan Agave Raya No.55, Kedoya Selatan, Kebon Jeruk, RT.19/RW.4, RT.19/RW.4, Kedoya Sel., Kec. Kb. Jeruk, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11520, Indonesia
Requirements
- Usia Maks. 27 tahun.
- Pendidikan Min. D3, IPK 3.00
- Memiliki pengalaman 1 tahun di bidang customer care
- Memiliki komunikasi yang baik
- Persuasif dan sabar dalam menangani pertanyaan atau keluhan pelanggan
- Etiket bertelepon dan keterampilan mendengarkan dengan penuh perhatian
- Proaktif, multi-tasking, dan responsif
- Menguasai Microsoft Office (Word, Excel, Powerpoint)
- Dapat bekerja di bawah tekanan.
- Bersedia bekerja secara shifting
- Penempatan di Kedoya, Jakarta Barat
Responsibilities
- Menangani pertanyaan dari pelanggan terkait produk dan layanan melalui telfon, chat, email, social media.
- Mengatasi masalah produk dan layanan dengan memberikan klarifikasi keluhan pelanggan, menentukan penyebab masalah, mempercepat koreksi atau menindaklanjuti untuk menyelesaikan masalah.
- Membuat laporan berdasarkan hasil tidaklanjut yang sudah di lakukan.
- Membangun hubungan baik dengan pelanggan dan mitra.
- Mampu berkoordinasi terkait permasalah dengan mitra dan divisi terkait.
- Memberikan umpan balik kepada tim untuk meningkatkan kinerja tim.
About the Company
- -
Lion Parcel was established on February 14, 2013 and engaged in the courier services serving domestic area, supported by the Lion Group network infrastructure and also as one of the largest airline company. As part of the Lion Group, Lion Parcel' mission is to develop the logistics industry with a philosophy to help accelerate economic growth in all domestic areas through the concept of "Just In Time Air Distribution".
Although counted as a new player, Lion Parcel already has the reliable operating network with the support of aircrafts and high flight frequency of the Lion Group as to almost all airports in Indonesia. Lion Parcel provide goods and documents delivery services with many outlets accross the archipelago.
Lion Parcel continue to develop its network and services performance to deliver the certainty and security of delivery goods and documents. Supported by the information systems as well as a commitment to the operating performance of services on a priority basis in order to improve service quality continuously.
Link Barcode
https://karir.com/opportunities/1250193